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Retailer Ratings
Brilliance, Founded in 1988
Brilliance.com has been in the diamond business for over three decades, with stones hand-picked by gemologists and jewelry manufactured in the United States.
What Reddit is Saying
Reddit feedback on Brilliance.com is mostly favorable on price, diamond selection, custom-design flexibility, and the quality of completed rings. Buyers who had good experiences often mention helpful representatives, CAD revisions, transparent communication, and strong value compared with larger retailers. The main downside is speed: multiple discussions describe long processing windows for loose stones or custom work, and communication can become frustrating when ship dates remain uncertain. Overall, Redditors tend to view Brilliance as legitimate and competitively priced, but better suited to buyers who can tolerate a slower fulfillment process.
👍 Positive
A custom-ring buyer was very happy with the price and workmanship and said Brilliance allowed multiple CAD revisions with help from a dedicated diamond expert.
r/EngagementRings →One customer rated Brilliance five stars after a representative proactively worked around an anniversary deadline and the finished ring arrived as hoped.
r/labdiamond →A buyer who initially worried about the low pricing later reported being very satisfied with a custom ring after roughly six weeks of production.
r/labdiamond →👎 Constructive
Several buyers describe loose-stone or custom-ring fulfillment taking weeks longer than expected, making patience a recurring requirement.
r/EngagementRings →One customer became frustrated after weeks without a firm ship date and difficulty canceling an order that was still listed as processing.
r/EngagementRings →Discussion of custom work includes reports of very long timelines, reinforcing that complex settings may take substantially longer than the diamond purchase itself.
r/EngagementRings →AI-generated summary of public Reddit discussion, not affiliated with Reddit. Last updated 2026-08-22 · based on 6 discussions.